Summary

To manage the health insurance needs of assigned clients and implement the defined policy administration, claims and general client service protocol of the health team.

Responsibilities

1.    To market health insurance to both existing and new clients

• ​ Implement growth strategy focused both on financial expansion and customer satisfaction
• ​ Arrange business meetings with prospective clients
• ​ Promote the company’s products/services addressing or predicting clients’ objectives
• ​ Provide trustworthy feedback and after-sales support
• Build long-term relationships with new and existing customers

2.    To be responsible for the day to management of assigned clients and prospects

• Obtain most favorable terms are obtained on all schemes with health Unit portfolio.
• Complete documentation for all schemes as at when due
• Ensure clients understand what is required by the HMO/Health Insurer to service their account
• Keep records on each scheme and ensure they are updated as at when due
• Resolve clients complaints on HMO service or our brokerage service
• Monitor HMOs performance and intervene as may be needed
• Send periodic reports to the client on their Scheme
• Arrange periodic meetings with HMOs and Clients toward ensuring effective service delivery

Requirements

• Minimum degree in relevant field​

• Proven working experience in relevant business areas (Business development, underwriting, relationship management)
• Proficiency in MS Office and CRM software (e.g. Salesforce)
• Proficiency in English (oral and written communication)
• Excellent Market knowledge
• Communication and negotiation skills
• Ability to build rapport
• Time management and planning skills