Vehicon Technical Lead

CONTRACT

Lagos, Nigeria

Closing: 01 Dec 2022

Ardova Plc

1 AP/ConOil Road, Ijora-Apapa, Lagos, Nigeria

https://ardovaplc.com

Summary

The role is responsible for overseeing the technical functions and operations of the Vehicon business. The role must ensure the use of technology to improve interaction with customers, vendors, and the general performance of the service and technical teams respectively. The role is to support the business to become more process driven, drive efficiency and leveraging CCCPro and all other relevant processes to bring the sites to expected contribution to P&L.

Responsibilities

​• Working with the VTL/Technical Partner, ensure that all equipment meets the requisite EHSSQ standards and warranties exist on all equipment. ​• Ensure that all equipment is accounted for at least once monthly. ​• Ensure uptime of all equipment. All faults must be escalated in a timely fashion and closed within 72 hours of escalation ​• Ensure all technicians and Service Advisors adhere strictly with CCCPro in addition to all other applicable company policies and SOPs to safeguard the business, the environment, people, and customers. ​• These SOPs include used oil, safety, and housekeeping at the Vehicon outlets, upselling, product handling and storage, personnel appearance, general etiquette, etc. ​• Maintain a database of all personnel, equipment and tools and always keep it updated. ​• Carry out periodic audits of all equipment, tools, and consumables, joint responsibility with the VCEL and Service Desk. ​• Carry out detailed analysis on all sites and review opening/reopening of viable POS. ​• Ensure accurate manning levels at all points of sale. ​• Ensure periodic training plan for the technical team is approved and documented. ​• Ensure collection of customer feedback from minimum 75% of footfall per POS. ​• Conduct Monthly VOPS. ​• Ensure accurate data capture of all Vehicon customers using GetAFix. ​• Work with GAF developers to fine tune the core system to flag errors and ensure accuracy in all processes. ​• Work with the VTL/ Technical Partner and IT to create and execute POSIP at STATRo with each Vehicon being assessed 2 times monthly​

Requirements







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Job Overview

  • Department

    Non-Fuel Revenue
  • Experience

    3 - 5 Year(s)
  • Education