Summary

ARM Pension is seeking to hire a Head of Benefit Administration, who is accountable for ensuring smooth operation of the Benefit Administration area and in line with customer expectations through managers and their teams, over periods of up to 2 years. S/he will align objectives and functions with the strategic objective of the organization in accordance with the Pension Reform Act 2014 and other relevant circulars, regulations, and guidelines. In line with the set regulations, the HOD is responsible for the general oversight of administering the retirement/terminal and other benefits to RSA holders/Beneficiaries.

Responsibilities

Collaborate with other HODs and other stakeholders in developing both medium and short-term strategic plans for the organization. 

Formulation of the yearly departmental strategies in line with that of the organization.

Develop strategies to improve service delivery, enhance efficiency, reduce turnaround time (TAT) and foster business growth/bottom-line.

Champion regulatory examination/inspection routine for the department with the aim of maintaining a minimum risk rating.

Provide insight to the Management Committee on the benefit administration activities focusing on business benefits, risk, and growth prospect.

Continuous process improvement and constantly review/update the Standard Operating Procedure and Policies to reflect the current realities for business continuity and for regulatory purpose.

Develop and review the departmental organogram to facilitate efficiency, eliminate key man risk, and promote business continuity.

Provide quarterly insights on departmental activities for quarterly board reporting.

Develop training needs for all team members and succession plans for the department for purpose of business continuity.

Monitor and implement approved strategic initiatives, ensure timeliness, and appraise the business benefits.

Collaborate with risk management team to develop the departmental Business Continuity plan & Risk register to mitigate against unforeseen events and avoid business disruption/loss.

Building a resilient team by empowering team members and developing leaders within the team.

One-on-One coaching session to foster engagement with team members.

Engagement with interdependent departments to aid seamless process flow and enhance Customer experience.

Liaison personnel with the inspectors during annual regulatory inspections, auditor during ISO annual.

Audit/recertification and internal auditors during annual internal audit.

Requirements

Bachelor’s degree in business or a related field is required. A Masters degree would be an added advantage.

Possess a minimum of 12 years" post qualification experience in operations management within the financial services sector.

Previous operational management experience in Pension Industry is a plus.

Commendable knowledge of pension regulations and the regulatory structure of the Nigerian business environment.

Stakeholder Management

Team Effectiveness

Leadership/Influencing Skills

Excellent written and verbal communication skills