Summary

The station manager is the key driver of station operations. He/she is the chief EHSSQ, sales and customer service officer at the retail station. The role coordinates all financial and human assets towards the attainment of set goals.

Responsibilities

ESSENTIAL JOB FUNCTIONS

SAFETY, STANDARDS & CONTROL

• Ensure the station operates in a consistently clean, safe and customer-friendly environment.
• Ensure the highest standards are met with respect to product quality, customer service and experience.
• Ensure smooth running and maintenance of acceptable standards at the Non-Fuel Revenue Units (NFR).
• Ensure compliance with all Enyos procedures and policies.

SALES, OPERATIONS AND BUSINESS DEVELOPMENT

• Ensure that all sales and financial objectives are attained consistently.
• Ensure proper inventory management and product receipt to reduce exposure to stock loss.
• Coordinate marketing activities for the attainment of marketing goals.
• Track and avail the company with market intelligence that can be used in strategy.

DATA MANAGEMENT

• Ensure accurate and consistent use of the station core reporting systems (SBE/EE/ECORE) or any other platforms to track sales, inventory and P&L on SBE® or as may be advised by the company.
• Ensure accurate and consistent use of the Time and Attendance Management System (TAMS) by all station staff
• Ensure timely reporting and reconciliation of sales/expenses and cash reports.
• Prepare relevant periodic reports and carry out other duties that may be assigned by the Sales leadership.

STAKEHOLDER MANAGEMENT

• Ensure effective liaison with relevant internal and external stakeholders.
• Protect the company’s corporate image and reputation by maintaining product, human and environmental integrity.

PEOPLE MANAGEMENT

• Ensure all station personnel perform their duties in accordance with Station Operation Procedure.

CUSTOMER RELATIONSHIP MANAGEMENT

• Consistent customer relationship management to ensure maximum patronage, referral and retention, customer complaints resolve inclusive.

Requirements

• Minimum (HND) or BSc

• 2-3 relevant work experience

• Good use of Microsoft Office Tools (Excel, PowerPoint, Word etc)
• If HND, professional certification is an added advantage
• NYSC Discharge Certificate/Exemption Letter